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In a unique opportunity through Disney Institute, Lee Cockerell is featured in the Executive Speaker Series.


Lee is able to captivate audiences as he shares his incredible front-line experience as a leader in the Walt Disney World® Resort.

Disney Institute provides solutions to help transform individuals and organizations by using Disney insights. Grounded in the real-world experiences and time-tested philosophies of one of the world's most admired brands, Disney Institute inspires professionals to think differently about their approach to business in the areas of:

Quality Service showcases how Disney is able to understand the psychographics and demographics of Guests' needs, using a sound service infrastructure, ongoing research, and quality service standards that exceed Guests' expectations. Discover how attention to detail creates a consistent, world-class service environment for both employees and consumers.

Leadership Excellence explores strategies and tactics for delivering results through Disney's approach to values-based leadership, helping organizations to grow and succeed. Learn time-tested leadership principles for influencing significant change in your organization, your team and yourself as a leader.

Selection, Training & Engagement motivates organizations wishing to benchmark the Disney corporate culture, which is driven by inspired Cast Member (employee) pride and ownership. Explore time-tested techniques used to select, train, retain and communicate with employees that will sustain a supportive and interactive culture.

Brand Loyalty shows how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer loyalty. Explore techniques used to retain customers for life and identify reliable strategies to deliver more effectively on your organization's brand.

Creativity & Innovation explores how The Walt Disney Company taps into its workforce as a continuous fountain of creative ideas and innovative solutions. Examine how Disney leaders at all levels effectively blend a framework of organizational identity and structural systems, with a collaborative and inspirational culture to create a steady flow of innovative products and services in an increasingly competitive marketplace.
 

Click here to find out more about Disney Institute and the Executive Speaker Series featuring Lee Cockerell.