In a unique opportunity through Disney Institute, Lee Cockerell is featured in the Executive Speaker Series.
Disney Institute provides solutions to help transform individuals and organizations by using Disney insights. Grounded in the real-world experiences and time-tested philosophies of one of the world's most admired brands, Disney Institute inspires professionals to think differently about their approach to business in the areas of:
Quality Service showcases how Disney is able to understand the psychographics and demographics of Guests' needs, using a sound service infrastructure, ongoing research, and quality service standards that exceed Guests' expectations. Discover how attention to detail creates a consistent, world-class service environment for both employees and consumers.
Leadership Excellence explores strategies and tactics for delivering results through Disney's approach to values-based leadership, helping organizations to grow and succeed. Learn time-tested leadership principles for influencing significant change in your organization, your team and yourself as a leader.
Selection, Training & Engagement motivates organizations wishing to benchmark the Disney corporate culture, which is driven by inspired Cast Member (employee) pride and ownership. Explore time-tested techniques used to select, train, retain and communicate with employees that will sustain a supportive and interactive culture.
Brand Loyalty shows how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer loyalty. Explore techniques used to retain customers for life and identify reliable strategies to deliver more effectively on your organization's brand.
Creativity & Innovation explores how The Walt Disney Company taps into its workforce as a continuous fountain of creative ideas and
innovative solutions. Examine how Disney leaders at all levels effectively blend a framework of organizational identity and structural
systems, with a collaborative and inspirational culture to create a steady flow of innovative products and services in an increasingly
Click here to find out more about Disney Institute and the Executive Speaker Series featuring Lee Cockerell.