Lee Cockerell is considered an expert in customer service. His second book, The Customer Rules, is often used as an example of how to deliver excellent customer service. With that,…
Year: 2015
Managing a Merge (Podcast)
Marriott and Starwood have merged to create the largest hotel chain in the world. In this episode of Creating Disney Magic, Lee Cockerell explains what it takes to manage a…
How to Become an Expert (Podcast)
In this episode of Creating Disney Magic, Lee Cockerell examines what it takes to become an expert. The elements of becoming an expert are; reading, experience, ask questions, and listen…
How to Give the Perfect Gift (Podcast)
Lee Cockerell’s granddaughter gave him the perfect gift for Christmas one year. She gave Lee a two-page letter letting Lee know how much she loves and appreciates him. Appreciation, recognition,…
Customer Service Lessons from a Waiter (Podcast)
Lee Cockerell got his start in the hospitality industry as a banquet waiter. In this episode of Creating Disney Magic, Lee shares customer service lessons he learned as a waiter.…
Seconds Matter (Podcast)
At Disney World, seconds matter. Everytime Disney World can take a few seconds out of your wait for a ride, the experience improves for you and everyone in line behind…