When it comes to employee discipline, you must remain consistent and fair.
At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.
If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.
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