“Create trust in the organization. Let people know that you don’t know everything, you don’t plan to know everything, and you’re there to help them get what they need from the organization when they need it.”
As a leader, it’s okay not to know everything your team does. When I was promoted to oversee operations at Walt Disney World, I didn’t fully understand the intricate details of every department. Imagine being responsible for managing a place as large as a city with over 50,000 cast members. There were times I felt totally out of control. But you know what I learned?
You don’t have to know everything.
Instead, focus on building trust and creating a supportive culture. If you hire the right experts, empower them, and maintain constant, open communication, you’ll achieve great things together. I remember trusting people like Jeff Vahle and Karl Holz, who knew their fields better than I ever could. This trust enabled us to make magic happen for millions of guests.
So, if you’re feeling like you need to have all the answers, take a breath. Lean on your team’s expertise, support them, and develop a culture where they feel comfortable sharing and growing. You don’t need to control everything to create something extraordinary. Trust in your team. That is how you create magic in your organization.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
Notable Moments
00:57 A leader’s role is to support, understand, and guide
03:56 Create a culture of trust for open communication and support
09:34 Avoid anxiety by trusting the competent people you hire
11:41 Understand your business by listening to employees and customers