“So often when things change, we worry. But then we’re using the problem, not the change.”
Managing a remote team is a new reality we have to embrace. A listener shared his concerns about managing a customer service team that transitioned to remote work back in March 2020 and has remained remote ever since. Managing a remote team still requires a organizational culture, consistency, and effective communication. As leaders it’s crucial to address the challenges and work to make sure teams remain effective and motivated.
Focusing on the effectiveness of your remote setup is crucial. First, ask yourself and your team if what you’re doing is working. Are the customers satisfied? Is the business running smoothly? Are issues getting resolved? If the answers are positive, you’re already on the right track.
We often view change as a problem, but sometimes, the real issue lies in our resistance to it. Use the technology available to maintain strong communication. Regular online meetings, consistent feedback, and a clear strategy can make remote work just as effective as being in the office. I’ve communicated effectively in my career without today’s advanced tools, so I know you can do it too.
Don’t make problems where there are none. Stay in touch, be available, and create a culture where team members feel supported and connected, even from a distance. It’s important to acknowledge the mental health aspects of remote work. Isolation can be tough, so encourage regular social interaction to maintain a healthy work-life balance.
It’s all about adaptation and a success mindset. If remote work is the new norm, figure out how to make it work best for your team and your business. Embrace the change, utilize technology, and keep your communication channels open. You might find that managing remotely offers unexpected benefits and efficiencies you hadn’t considered before.
Notable Moments
00:43 Evaluating Workplace Changes and Challenges
04:04 Effective Remote Team Communication
06:50 Return-to-Office Challenges and Decisions
12:20 Decide and Commit to a Plan that Aligns with the Goals
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