“If you have a dream, it you can’t just kind of follow it and expect it to happen. You have to chase it aggressively.” Blending creativity with strategy unlocks the…
Tag: creating disney magic
Preparing for an Event
“The value of getting grouped together at an event for a couple of days is just talking about things. That is where most of the solutions come from.” When we…
Your Leadership Toolbox - Celebrating Episode 500
After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed…
How to Reinforce Good Customer Service
Today, Jody and I discuss how to reinforce good customer service. It’s not enough to require your team to provide customer service. You need to recognize specific actions, so it…
Discussing the Changes at Disney
Today, Jody and I discuss the recent changes that have taken place at Disney. I also provide my interpretation of what may have led to it and what we, as…
Understanding a Situation from Every Angle
Today, Jody and I are unpacking the importance of understanding a situation from every angle. It is easy to be emotionally triggered, but as a leader, you must deal with…