“Be careful what you say and do because your words are going to do harm or they are going to do good.” Words matter, especially when you’re leading a team.…
Tag: Customer Experience
Responding to Bad Customer Reviews
“You always give customer the benefit of the doubt. Always give your employees the benefit of the doubt. If you’re not sure, give them the benefit of the doubt until…
Become a World Class Organization
“Poor and good are the same because they’re not great. And I think if you want to be world class, you have to have that attitude that poor and good…
Make a Big Deal Out of the Little Things
“Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.” Newer businesses have a lot to…
Pay Attention to People
“Make things better through your people, not through you.” Paying attention to people is an essential leadership skill. It can lead to improved performance, employee satisfaction, and overall success. The…
Enforce Your Training
“If you have a good way to do things and everybody in your organization does it, you’re going to get more business because people are going to love you because…