“Teaching is useless unless people are learning. Training needs to be sticky and impactful for it to truly make a difference.” – Lee Cockerell There was a time in…
Tag: Customer Experience
How to Implement Training into Action
“In a big organization, you have to have clarity of expectations. You follow the recipe, you get a good product. You leave ingredients out, you don’t get consistency.” One of…
How to Exceed Customer Expectations
Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…
How to Achieve Performance Excellence
Today, Jody and I are recording live in my home office talking about how to achieve performance excellence. We just finished recording our newest course for the Cockerell Academy and…
How to Stand Out When You Are Understaffed
Today, Jody and I are tackling the question of Matthew Miller. Many places are understaffed, so how can employees make the best of a bad situation in their work environment?…
Moment of Truth for Customers
Today Jody and I talk about the moment of truth for customers. What is the moment of truth? It is that moment when your commercial comes in contact with the…