Today, Jody and I unpack a question that Jody came up with while looking at our soon-to-be-released Performance Excellence Course in the Cockerell Academy. How do you exceed guest expectations?…
Tag: Disney Leadership
Incremental Improvement Gets You Closer to a Promotion
Today, Jody and I tackle a listener question that hits close to home. “How do you lead after your leader has been replaced and you were passed over for the…
Invest in Yourself
Today, Jody and I discuss a topic made famous by Warren Buffett. What does it mean to invest in yourself? People often associate investing in yourself with spending money. Enrolling…
Get Ahead of Your Problems
“Build the relationship before you need it.” In this episode of Creating Disney Magic, Jody and I discuss the significance of tackling problems promptly. It’s the best way to reduce…
Rethink Job Titles
Today, Jody and I explore how changing job titles can clarify expectations. Many organizations need to think about reevaluating and rethinking their job titles. A title needs to be a…
Get Your Team Heading in the Same Direction
Today, Jody and I examine how you can get your team moving in the same direction. I recently did a workshop for the City of Miami Gardens. It was a…