“Is it hard to be a good leader? Yes, it’s hard. But it’s satisfying to have people you’re helping every day, being available for them, and sharing your knowledge making…
Tag: Organizational Culture
Everything Matters If You Want to Be World Class
“We all have expectations, and when you raise your expectations, everything gets better.” Paying attention to the smallest details can transform any organization into a world-class operation. During my days…
Be Clear About What It Is Like to Work With You
In hiring, clarity is key. Lay it out upfront: the hard work, long hours, and expectations. Magic happens not by chance but by setting clear, honest expectations. Be transparent…
Treat People as Individuals
“The most important customer interaction is the one with the person you are in front of.” The heart of customer service and leadership is the importance of valuing every person…
Making a Leave of Absence Work
“If you’ve hired the right people and they’re committed and loyal and they are trained and they know how to do their job, you can get them ready for you…
Building Credibility
“Make sure you reach and research a subject to understand it. Become an expert, and you’ll probably come off as an expert.” It is important to compose yourself as your…